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Rug Renewal FAQs
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My pet had an accident on my rug. How can I get the stain and odor out?
Removing pet stains and odors requires a combination of enzymes, deodorizers, and a high volume of water. It is not something we recommend trying in the home. The stain you see on the surface is like the tip of the iceberg. The pollutants spread out and sink into the backing of the carpet, making it very difficult to remove without powerful extraction (i.e., vacuuming) tools. When the pet urine dries, it leaves behind crystallized urine salts. These salts are a food source for bacteria. The bacteria feeds on these salts and then emits, or off-gas ammonia which is what causes the terrible odor. The first thing we do to treat these spots is rinse thoroughly with fresh water and then squeegee out as much of the pollution as possible. We then re-saturate the area with specialized enzymes and/or a urine pre-treatment solution and let everything “marinate” for a period of time. The pre-treatment solutions break down the urine salts and then we are able to rinse the salts out. We can guarantee odor removal.
Sometimes the enzymes also remove the stain that is left behind, but not always. The bacteria that feed on the urine salts is highly alkaline and can actually alter the dye in that area. We do have luck removing most stains with a diluted hydrogen peroxide-based product. This often requires several applications. It is like peeling the layers off of an onion. However, in some cases the dyes are damaged beyond repair by the alkalinity in the bacteria, so we cannot guarantee complete stain removal. Older urine stains are more difficult to remove, as the bacteria has longer to do its damage.
Do you dry clean rugs?
We do have dry cleaning equipment, but we generally only use this on dusty draperies, tapestries, and small rugs that have been used as decorative wall hangings. Pet stains and the soils that are typically tracked into, or spilled on a rug are not removed with dry cleaning solvent and must be rinsed out with a water-based solution.
Do you do rug repairs?
Yes, we can do a number of repairs. These include repairing the side cords that run along the long sides of your rug, replacing worn out fringe, and stitching up loose side cords and areas that are frayed and shedding wool.
Do you recommend pad beneath the rug?
How long does the rug cleaning process take?
How long does the rug cleaning process take? The process generally takes ten days to two weeks. Certain rugs, especially pet damaged rugs often require multiple treatments and wool can take up to 48 hours to completely dry.
Do you pick up and deliver the rugs?
Yes, we do pick up and deliver rugs for most of our customers. For very small jobs, less than $150, we ask that the customer bring the rug to us as we cannot offer delivery services profitably.